Find quick answers to common questions about our services, pricing, process, and support. Can't find what you're looking for? Contact our team for personalized assistance.
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PigaTech offers a comprehensive range of digital services including:
PigaTech is based in Dodoma, Tanzania. We serve clients across Tanzania and internationally through remote collaboration.
PigaTech is based in Dodoma, Tanzania. However, we serve clients across Tanzania and internationally. Our digital nature allows us to work with clients anywhere while maintaining our headquarters in Dodoma for local support and consultations.
PigaTech was reborn from VarnyTech on April 13, 2025. Our team has been providing digital solutions for over 5 years, combining our technical expertise with digital marketing innovation to offer comprehensive digital services.
Yes, we work with clients both locally in Tanzania and internationally. Our team is experienced in working across different time zones and cultural contexts. We use modern collaboration tools to ensure smooth communication and project management regardless of location.
We use a modern technology stack tailored to each project's needs:
Yes, we offer comprehensive maintenance and support packages:
Absolutely! We regularly work with existing websites and systems to:
We start with a thorough analysis of your existing system to understand the architecture and create a migration or improvement plan.
Project timelines vary based on complexity:
We provide detailed timelines in our project proposals after understanding your specific requirements. We follow agile methodologies with regular updates and milestones.
Our standard payment terms are 40% upfront, 30% at milestone, 30% upon completion for most projects. Custom payment plans available for larger projects.
Our standard payment terms are:
We accept bank transfers, mobile money (M-Pesa, Tigo Pesa, Airtel Money), and credit/debit cards. All payments are in Tanzanian Shillings (TZS) unless otherwise agreed.
Yes, we offer several discount options:
Discounts cannot be combined unless otherwise specified. Contact us to discuss eligibility.
No, we believe in transparent pricing. All costs are clearly outlined in our proposals:
We provide a detailed breakdown of all costs before starting any project. Any additional work outside the original scope will be discussed and approved before proceeding.
Absolutely! We provide free, no-obligation custom quotes for all projects. To get a quote:
Custom quotes are tailored to your specific needs and budget.
Our proven development process ensures successful project delivery:
We maintain regular communication and provide progress updates throughout the process.
Your involvement is crucial for project success. Here's what to expect:
We typically schedule weekly check-ins and provide a project management portal for real-time updates. The more engaged you are, the better the final result will match your vision.
Yes, upon full payment, you will own:
We provide all assets in organized folders with documentation. We retain the right to showcase the project in our portfolio unless otherwise specified in our agreement.
We understand that requirements can evolve. Our process includes:
We document all changes and maintain transparent communication about their impact on the project.
Our post-launch support includes:
We offer various support packages to meet different needs and budgets.
Yes, we provide comprehensive training options:
Training can be conducted in-person or remotely via video conference.
You can request support through multiple channels:
We track all requests in our support system and provide regular updates until resolution. Response times vary based on support package and issue severity.
Response times vary by support package:
We categorize issues as:
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