Privacy and Cookies Policy

1. Introduction

PIGATECH SOFTCOMPANY ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pigatechsoft.com) and use our services, as referenced in Section 5 of our Terms of Service.

Please read this policy carefully. If you do not agree with the terms of this policy, please do not access or use our services.

2. Data We Collect

2.1 Personal Information

When you use our Service (as defined in the Terms), we may collect:

1. Account Data: Name, email address, contact details, username, password (required for registration and account management)
2. Profile Information: Profile picture, bio, location, website links
3. User Content: Posts, comments, messages, files, and other content you submit (see Terms Section 4.1)
4. Technical Data: IP address, browser type and version, device information, operating system, time zone setting
5. Usage Data: Information about how you use our website, products, and services
6. Marketing Data: Your preferences in receiving marketing from us

2.2 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use cookies as described below and in accordance with Section 6 of our Terms:

3. How We Use Your Data

Consistent with Sections 2.1 and 5.1 of our Terms, we process data for the following purposes:

1. To provide and maintain our Service, including monitoring usage
2. To manage your account and registration as a user
3. To perform our contract with you and provide requested services
4. To send email notifications using SendGrid (as per Section 2.1(d))
5. To secure accounts and prevent fraud (as stated in Section 5.2)
6. To analyze usage to improve our platform and develop new features
7. To communicate service updates, security alerts, and support messages
8. To provide customer support and respond to inquiries
9. To detect, prevent, and address technical issues
10. To fulfill legal obligations and comply with applicable laws

4. Data Sharing and Third Parties

As referenced in Sections 4.3 and 6.1 of our Terms, we may share your information with:

1. Service Providers: We employ third-party companies and individuals to facilitate our Service (e.g., SendGrid for email notifications with encrypted message content)
2. Analytics Providers: Google Analytics and other tools that collect anonymous data only
3. Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
4. Legal Requirements: When required by law or to protect rights (Section 8.2), including to comply with a legal obligation, protect against legal liability, or prevent wrongdoing

We do not sell, trade, or rent your personal data to third parties for marketing purposes.

5. Your Rights

5.1 Data Protection Rights

Under GDPR/CCPA and other applicable data protection laws (as noted in Section 5.1 of our Terms), you have the following rights:

1. Right to Access: Request copies of your personal data
2. Right to Rectification: Request correction of inaccurate or incomplete data
3. Right to Erasure: Request deletion of your personal data under certain conditions
4. Right to Restrict Processing: Request restriction of processing your personal data
5. Right to Object to Processing: Object to our processing of your personal data
6. Right to Data Portability: Request transfer of your data to another organization
7. Right to Withdraw Consent: Withdraw consent for non-essential processing at any time

To exercise these rights, please contact us using the information provided in Section 8.

5.2 Cookie Management

As stated in Section 6.2 of our Terms:

1. Adjust browser settings to block or delete cookies (may affect Service functionality)
2. Use our preference center for granular control over cookie types
3. Opt-out of personalized advertising through industry opt-out tools

6. Data Security

Per Section 5.2 of our Terms, we implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. Our security measures include:

1. Encryption of data in transit using SSL/TLS protocols
2. Regular security audits and vulnerability assessments
3. Strict access controls and authentication mechanisms
4. Secure data storage with encryption at rest
5. Regular employee training on data protection
6. Incident response and breach notification procedures

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

Report security concerns to: security@pigatechsoft.com

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include:

1. The length of time we have an ongoing relationship with you
2. Whether there is a legal obligation to which we are subject
3. Whether retention is advisable considering our legal position

When we no longer need to process your personal data, we will securely delete or anonymize it.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Tanzania and choose to provide information to us, please note that we transfer the data to Tanzania and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for use by anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We will notify users of material changes as required by Section 12.2 of our Terms, which may include email notification or prominent website notice.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, your rights, or our data practices, please contact our Data Protection Officer:

For privacy-related inquiries, please use: privacy@pigatechsoft.com